The second-hand marketplace Members Express Anger Over Sizing Changes
Shoppers are voicing their frustration after an update resulted in listings displaying inaccurate size information.
This online marketplace has revised its measurement guidelines for female and kids' apparel without notifying every member regarding the update.
Online Platforms Backlash
Numerous buyers and vendors are posting online saying Vinted listings now show a different size category compared to what was initially listed due to the recalibration.
The company said the updated approach better aligns with other platforms.
The platform has recommended to examine their items and manually change the size when needed, causing user dissatisfaction.
Measurement Approach Changes
Earlier, the sizes had both a single numeric size and a letter, such as S/8 or M/10.
The updated approach includes a letter and a range like S/UK 8-10.
With some products, the sizing has been recategorised - such as a large size was previously a 12 but is now a UK 16-18.
User Accounts
One content creator, who makes TikTok content about plus-size fashion, said the change "makes both selling and buying harder".
"Rarely do manufacturers list XL as sizes 20-22," which is what Vinted now does.
Another user, located in Scotland, explained products she uploaded featuring size 14 markings were showing in the marketplace as size 20–22.
"Should someone sized 20-22 purchase these they will likely be quite upset," she stated.
Manual Updates
Charlotte Lunn, from Derby, stated she felt frustrated due to the update requiring manual adjustment the measurements for "each individual item".
"For me this is particularly frustrating, as I'm chronically ill and platform income has been essential following partial earnings loss," she stated.
Service Background
The service features exceeding 100 million shoppers, comprising 18 million UK members.
It has proved a popular alternative to second-hand platforms like eBay and Depop.
This represents another occasion where an unanticipated change to the app has proved unpopular: previously, the service retracted a modification to its shipping options due to shopper criticism.
